Privacy Policy
Unbany ("we", "us", "our") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our website at unbany.com and related services.
1. Information We Collect
We may collect the following types of information:
- Account Information: Full name, username, email address, phone number (optional), and account authentication information when you create an account.
- Service Information: Account-related details you provide when placing an order, such as username, account link, associated contact details, and related request information.
- Payment Information: Payment-related information, including selected payment method and manual payment proof where applicable. We do not store full credit card numbers directly.
- Communication Data: Messages, attachments, and support requests submitted through our website or support system.
- Usage Data: Basic technical and usage information such as visited pages, session activity, and features used.
2. How We Use Your Information
Your information may be used for the following purposes:
- To process and deliver your requested services
- To communicate with you about your orders, support requests, and account
- To provide customer support
- To send important service-related notifications, such as order updates and password reset emails
- To improve our services, security, and user experience
3. Data Sharing
We do not sell, rent, or trade your personal information. We may share limited data only when necessary in the following situations:
- Payment Providers: We may share transaction-related details with payment processors to complete your payment securely.
- Service Delivery: Relevant information you provide may be used as part of the appeal preparation or submission-related service you requested.
- Legal Requirements: We may disclose information where required by law, regulation, legal process, or to protect our rights and safety.
4. Data Security
We use reasonable technical and organizational safeguards to protect your information. These may include encrypted transmission, secured infrastructure, and restricted access to authorized personnel only.
5. Data Retention
We retain personal information for as long as necessary to operate your account, provide the requested services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and eligible personal data by contacting us.
6. Your Rights
Depending on your location and applicable law, you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of eligible data
- Object to or restrict certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, contact us at support@unbany.com.
7. Cookies and Local Storage
Our website may use cookies, local storage, or similar technologies for essential functionality such as authentication, session management, security, and user preferences. We do not use third-party advertising cookies unless stated otherwise.
8. Third-Party Services
We may use third-party service providers to operate parts of our service, such as hosting, authentication, email delivery, analytics, and payment processing. These providers process data according to their own terms and privacy practices.
- Supabase: Database, authentication, and backend services
- Payment Providers: Payment processing services
- Email Services: Transactional email delivery providers
9. Children's Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.
10. International Data Processing
Your information may be processed or stored in countries other than your own, depending on the infrastructure and service providers we use. By using our Service, you understand that such transfers may occur where permitted by law.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
Email: support@unbany.com
Website: unbany.com